Terms and Conditions

Vega World Travel offers a variety of services. PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. When you visit Vega World Travel website and use Vega World Travel services. The purchase of tour packages provided by Vega World Travel (PT. Polaris Cemerlang Wisata) is a contractual agreement between you and Vega World Travel (PT. Polaris Cemerlang Wisata).

1. Introduction

First of all, thank you for visiting our website www.vegaworldtravel.com. We hope your visit will be informative, practical and helpful.


We are constantly trying continuously to improve the quality of our services and we really appreciate your criticism, suggestions, ideas and comments. Email us at info@vegaworldtravel.com or text us at  +628111809390 or please call us at +622155698786 or +628111809390 


This website is owned, operated and licensed by PT. POLARIS CEMERLANG WISATA, a limited liability company incorporated under the laws of the Republic of Indonesia.


Registration Certificate Number 23082100076060001 issued by Government of Republic of Indonesia.

2. General

a. Confirm that you understand and agree to the Terms of Service

By accessing and using our website and the services offered. If you do not agree to all or part of the Vega World Travel.com Terms of Use, please do not access or use this website to avoid disputes.


b. Terms of Use of vegaworldtravel.com are: 

b. 1. General Terms and conditions apply to access and services available on the Website and 

b. 2.  Specific Terms regulate the terms and conditions of the specific products or services. In the event of any conflict or inconsistency between the General Terms and the Specific Terms, the Special Terms shall prevail.


c. We may change, modify, add or remove vegaworldtravel.com’s terms and conditions at any time, and it is valid until further changes. We encourage you to visit our website on a regular basis to stay informed for any changes.

3. Usage

a. This website and all services available on this website are for your personal, non-commercial use only. They are always subject to the current terms and conditions of vegaworldtravel.com.


b. This website, and the products, technology and processes contained or included in the website, are owned by PT. POLARIS CEMERLANG WISATA or third parties that grant rights to PT. POLARIS CEMERLANG WISATA. You do not own or endorse this website except for usage permitted in the Terms and Conditions of vegaworldtravel.com. Vegaworldtravel.com, together with all data, information and content contained on this website, does not grant any rights to users of this website.


c. By using this website or any services available on it, you agree not to download, display, or in any way transmit or publish any content that does not comply with Terms and Conditions of vegaworldtravel.com.


d. Sharing or distribution of data of vegaworldtravel.com from our website is not permitted without any prior written consent of PT. POLARIS CEMERLANG WISATA. This is considered a violation of rights of intellectual property of vegaworldtravel.com.

4. Service

a. Vega World Travel offers travel packages displayed on our website. You can search for information, order and buy the products you want and pay securely online using the payment link or transfer to our bank account which we will send to you.


b. Vega World Travel Services are generally available online 24 hours a day, 7 days a week. Excludes repairs, upgrades or maintenance on the Vega World Travel site. Onsite Offline Services are performed according to the business days and hours specified on the Website. 


c. Orders and purchases made by you through vegaworldtravel.com create a binding legal and contractual relationship between you and her Vega World Travel partner. In this case, vegaworldtravel.com acts as an agent or intermediary responsible for facilitating the transaction between you and its Vega World Travel partner.

5. Order Policy

By booking a travel package with Vega World Travel, you agree to the terms and conditions of sale. Each customer will be asked to complete a registration form and subject to availability at the time of registration. Once you confirm your reservation request, itinerary and final cost, you require to make full payment to complete your reservation process. Payment can be made online from the link or by bank transfer which we will send you. You will receive a reservation confirmation email once payment has been done.

6. Payment Policy

Payment link or bank account details will be emailed after booking confirmation. Full payment should be made directly to confirm your reservation.

7. Cancellation

Notice of cancellation must be made by email and such notice will be confirmed by Vega World Travel. The date Vega World Travel receives the email will determine the applicable cancellation fee. If the tour is cancelled due to customer’s convenience (regardless of the reason), the following conditions will apply:

  1. 50% cancellation fee will be charged from the date of booking up to 30 days prior to travel, 
  2. 75% cancellation fee will be charged from 30 days to 15 days before departure,
  3. NO REFUND within 14 days from departure date. 


If Vega World Travel cancels the trip for any reason except force majeure, Vega World Travel will either find a reliable alternative travel agent to operate the tour or we will refund 100% of the tour price within one week of the cancellation.

8. Other conditions

VEGA WORLD TRAVEL IS NOT RESPONSIBLE FOR ANY CHANGES TO THE ITINERARY DUE TO FACTORS OUT OF CONTROL OR OTHER PROBLEMS RELATED TO THE TOUR. These factors include war, strikes, weather, political disputes, border closures, flight delays or cancellations. Any costs incurred by Vega World Travel or its authorized agents as a result of these changes must be paid locally by the customer. Otherwise, the tour will be canceled immediately and Vega World Travel will have no further liability.

9. Insurance

Please note that individual travel insurance is not included in the tour price and all medical and other related costs are the responsibility of the customer. Therefore, travelers are strongly advised to purchase personal travel insurance.

10. Visa

Visa is not included in the packages.

11. Special Requests

If you have any special requests, please email us at the time of reservation. We will be happy to pass your special request on to the hotel or other provider, but we cannot guarantee that it will be accommodated, we will do our best to contact you in advance. All special requests are subject to availability unless otherwise confirmed.

12. Tour Guide

Guides are available in the traveler’s preferred language (if available) or in English, and cover the cultural, historical and contemporary sites of educational institutions, religious and historical sites, museums and other locations.

Privacy Policy

1. Personal Data

We are committed to protecting your personal data. All information you provide will be treated with the strictest confidentiality. All personal data provided on this website is ours only and will not be passed on to third parties without your consent. Your personal information is subject to secure computer processing to verify your registration and to manage our business relationship before, during and after your trip. We also need it to provide you with products and services, manage your subscriptions, and process credit cards and other payment methods. Unless otherwise indicated, we reserve the right to use this information to send you various commercial documents. Prospectus requests and registrations are processed by computer. You can also object to the processing of data concerning you for legitimate reasons.

2. Photo and Text Content

Photo and text content unauthorized reproduction and use of this website or its contents (structure, text, sounds, logos, images, etc.) is strictly prohibited.